Pre-sales questions

What payment method does IPANDADOLL accept?

We accept PayPal and all major credit card payments, the payment process is secure, just rest assured to pay.

Which countries does IPANDADOLL ship to?

We work with trusted carriers, and can only ship to the country where their service is supported.

If we can`t ship to your country, we will notice you in advance and refund immediately.

How much does shipping cost?

We provide two shipping options, Free Shipping and Expedited Shipping. For Expedited Shipping, the shipping cost will automatically show up during checkout.

Where did the items ship from?

Currently all our products ship from China.

How long will the delivery take?

We try our best to ship the package as fast as we can. Please allow 2-3 days processing time for your order to ship out. Tracking numbers will be updated after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us at [email protected].

Delivery times vary as we do ship worldwide from different fulfillment centers based on your location. You can track your order on our site: Order Tracking

Do I need an account to place an order?

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. 

I’ve forgotten my password, what should I do?

On the Log In page, click on the “Forgot password” link and we will email you instructions to reset your password.

Why my order is always failed?

Please make sure you have input the right information, or you have sufficient funds in your card, also make sure the shipping address is correct. If the issue still exist, don`t hesitate to email us [email protected]

How long does it take for a realistic panda doll to be completed?

Each panda doll takes 3-5 days to handmake. We will make and ship out depending on the order of payments. But we can't guarantee if it's in peak season, there may be a delay for a few days.

After-sales questions

What should I do when I get the package?

Please check if the package is complete, then take out the brush and hair remover to tidy up the doll's hair and restore it to its best condition.

My shipping address is wrong, can I change it?

If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible. We are not responsible if the item had been shipped to the wrong place or if you can`t receive it.

How do I know my order is shipped, how to track?

We will send you an email when the order shipped.

You can check the shipping carriers we cooperated, also can track the order status in this email.

Why I can`t receive any information when I placed an order?

Please make sure your email address is correct, we will send order tracking information only via this email, if you leave the incorrect email, contact us immediately to change it.

Can I cancel my order?

Certainly you can! You can cancel your order with no penalty! But you must cancel your order before it ship out. If the item is already sent please use our easy return system to get a full refund.

How do I know my order was successful?

Once you have paid successfully, you will automatically receive an email about the order details.

What if I receive the wrong or damaged item? Can I get refund?

No worries! We offer a 100% money back guarantee, if the product is defective or damaged, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide free return and full refund service.

For more details, please see our return policy.

How to maintain?

1, Do not wash with water or dry clean. You can use alcohol to wipe it clean.
2, If the exterior gets wet, please blow dry immediately at a low temperature. Water can cause the genuine leather to oxidize and reduce.
3, Avoid prolonged exposure to direct sunlight; UV rays can cause discoloration.
4, Avoid heavy pressure and pulling.
5, Please handle the product with care and place it gently.

For more details please visit: How to care for panda dolls?